You have the best... Treat it that way!
Cart 0

Terms & Conditions

Currency Of Funds

Please note that all prices are in USD (American Currency) regardless of what country you are purchasing from or shipping to.

International Shipping Terms & Conditions

About Customs, Duties & Taxes

When ordering from, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States & Canada (unless crossing a boarder) may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; has no control over these charges, nor can predict what they may be.

Customs offices in some countries may require the importer of record to provide identification before releasing the shipment.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Important Notice regarding shipments outside of the USA and Canada.

When purchasing from from outside the USA and Canada as a customer you agree to accept delivery of your order and agree to pay any import taxes and / or customs fees. Failure to accept said package or failure to make said payment will cause the package to be "returned to sender".

Customers who are unavailable for delivery, fail to accept said package, or refuse to pay import taxes / fees (buyers remorse due to unpaid import taxes & customs fees) will be subject to loss of shipping paid and a restocking fee once returned. Once the package is confirmed to have been delivered back to (which will be shown on tracking) only then will issue a refund minus the shipping paid and a 25% restocking fee will apply.

Postal Services / Delivery carriers will hold a package 1- 3 weeks awaiting a customer contact. If there is no contact or payment is not made for importation the package will be marked "return to sender" and the return process will begin.

Please note that overseas "return to sender" packages do not always make it back to us. Unfortunately when dealing with postal services and economy shipping "return to sender" is not a perfect system. For this reason we ask that all customers take the "delivery and payment of import / customs taxes / fees" seriously and make every effort to comply with all rules of the buyers country's importation regulations.

Notice: Refunds for "return to sender" will only be refunded (minus shipping / applicable restocking fees) once the package has been returned to us which will be proven by the tracking information online.

If the package is not "returned to sender" there will be no refund processed.

Please consider this before purchasing and make sure you are available to receive this package, pay any import taxes / customs fees, and stay in communication with via email or phone prior to placing your order and until your package is delivered.

At always care for our customers in sending shipping updates / notices in regards to packages. Especially if we see any delay in delivery. do everything to assist our customers in a smooth experience and delivery. We ask for the same in return when we send out communications. We ask that customers please reply in a timely manner.

About Freight Forwarders and Hand Carry

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by

If a freight forwarder or hand-carrying is used, will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

Each item in your order is sold by

Those items for shipment to countries outside of the United States & Canada (unless crossing a boarder) may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees, the clearance of merchandise, and the process and remittal of the actual Import Fees for such items.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

These terms and conditions are in addition to the standard Terms of Service of Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country.


Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, be aware that the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.

Refund / Return Policy offers a 14 day return policy on *"most items". If for any reason you are not happy with your purchase you can return the items and receive a full refund minus a restocking fee of 20%. This covers the initial shipping cost and materials to have the product sent out to you. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused / unopened and in the same condition that you received it. If retail packaged it must be in its original packaging and unopened. For items not packaged they must not have been installed or used in any way.

Additional non-returnable items:

  • Gift card
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase. Typically we have that on record and can assist you with this.

Please do not send your purchase back without an "Return Merchandise Authorization" #. (RMA)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check source of payment again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded for a Full Refund, unfortunately sale items will only be refunded for the sale price. In both cases a "restocking fee" applies.

Shipping (returned item)
Once you have contacted us and obtained and RMA # please mail your product to:

If in the USA:

Return RMA # XXXXX <----- (Your RMA Number Inserted Here)
SE # 421
SANBORN NY 14132-9025
United States

Rest of the World: /
RMA # XXXXX <----- (Your RMA Number Inserted Here)
36 Fincham Ave
Markham, Ontario. L3P4C8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund if it exceeds the 20% restocking fee.

Depending on where you live, and the time of year (example Holidays) shipping times may take longer then normal for your exchanged product to reach you, please be patient and in contact with our support team.

All returns must provide a tracking number. Without a tracking number supplied to us can not guarantee that we will receive your returned item. This is for your protection and proof of return.

Defective Items:

For New items being returned as "defective" we will work with the manufacturer regarding their specific warranty policy to have your product repaired or replaced within the scope of each said policy.

* "Most items" do not include "New Turntables" or "New Phonographic Cartridges / Stylus'" or "Tone Arms" as listed on each individual item pages. This includes items that have been opened or where the seal has been tampered with.