Sorry, there are NO COD payment options for International orders, including Canada, Virgin Islands, and the Caribbean (Puerto Rico, Dominican Republic, etc...).

Due to difficulty in verifying the validity of international credit card purchases, we have been forced to modify our Policies for orders outside the U.S.:

THIS APPLIES TO ORDERS VALUED AT OVER US$350

We will accept credit card payments for International orders on the following 3 conditions ONLY:

1) Print & Fill out our Authorization Letter & Fax / Email to us.
2) Photo copy of the following documents:
- Credit Card being used, front and back
- Valid State/Government Issued Identification (Passport, Drivers License, Government I.D.)
- Each copy must be signed by the card holder.
3) The order can only be shipped to the billing address on the Credit Card statement on file with your bank - NO EXCEPTIONS - this is the address where you receive your credit card statements.

These 3 conditions must be met before we will ship and charge your order. We will contact your bank for Authorization and Approval upon receipt of all documentation, and we will notify you via email of the status of your order.

SEND ALL DOCUMENTATION TO THE FOLLOWING:

FAX:
1-877-813-5298

WE ARE SORRY, WE CANNOT ACCEPT CREDIT CARD PAYMENTS FROM THE FOLLOWING COUNTRIES - Your payment must be made via BANK TRANSFER or WESTERN UNION ONLY:

Afghanistan, Iran, Angola, Iraq, Bangladesh, Poland, Bulgaria, Romania, Burma Rwanda, Burundi, Seychelles, Congo, Slovenia, Cuba, Sudan, Ethiopia, Syria India, Yemen, and Indonesia. Payment must be made via Western Union Money Transfer only.

THE FOLLOWING ITEMS CANNOT BE SHIPPED OUTSIDE THE UNITED STATES & CANADA WITHOUT THE PROPER DOCUMENTATION ON FILE:
- TURNTABLES
- DJ MIXERS
- SPEAKERS
- AMPLIFIERS
- CD PLAYERS/RECORDERS
- CASSETTE DECKS
- PRO AUDIO (ALL)
- LIGHTING (ALL)
- HOME AUDIO (ALL)
Please CONTACT US for exceptions & special requests.

ONLY PARTS, ACCESSORIES, & MUSIC WILL BE ALLOWED INTERNATIONAL SHIPMENT without any further documentation.
If there is a problem with your order, we will contact you, and refund any funds which have already been deducted from your credit card account.

Any and all VAT, DUTY, TARIFFS, & Taxes accessed by your Government are your responsibility. We cannot reflect these charges in your invoice, because every government is different when it comes to charging Import Taxes on products from the United States. Please contact your local Government Import & Tariffs Department. If a package is denied entry into your country, or is refused upon delivery, we will refund your payment (minus shipping charges) upon inspection and receipt of the Merchandise in our offices. You will be held liable for all shipping charges which were incurred during our attempt to deliver the package to you.

SHOULD YOU HAVE ANY QUESTIONS about INTERNATIONAL orders, please feel free to contact us at your convenience.

We will not tolerate Fraudulent transactions. All fraudulent transactions processed, will be held liable to the Fullest Extent of International LAW, as outlined by the United Nations Commission on International Trade Law (UNCITRAL) , as well as all Local Law.

Your IP address is being recorded and is kept on file for a period of 3 years. Please read our PRIVACY POLICY for information.

Once your pre-ordered item/title is available, you will be notified with an e-mail that it has been shipped or it is ready to be shipped. Pre-ordered items/titles will not be delivered prior to the release date.

If you select an enhanced shipping method (Express Mail), your item(s) will be shipped by the release date. Other products will be shipped when they become available after the release date.

All pre-orders benefit from our Pre-Order Price Guarantee. This means that if the price drops by the release date on any pre-order title you purchased, you'll pay the lower price.

Remember: Your credit card is not charged until your pre-order is shipped, so check its expiration date. If your card expires between the time you place your pre-order and the time your order is shipped, you will receive an e-mail that informs you to update your credit card on the order by callingCustomer Care at 1-866-668-1596 ext. 2

Shipping restrictions are as follows:

• Maximum weight for inernational shipments is 50lbs. If your order exceeds this weight, we will either ship seperately, or we will have to ship via FREIGHT - which will incur additional shipping charges.
• Special and oversize deliveries are shipped ground service only within Canada, and parts of Mexico.
• No weekend deliveries are available for next-day or second-day service.
• P.O. Box and APO/FPO addresses will be ground service and/or Priority Mail only.
• Deliveries to Guam and the Virgin Islands addresses will be Parcel Post Air only.

1) When entering your shipping address, put your CMR or PSC number on address line 1 and your box number on address line 2. If your address includes a unit designation, put that on line 1 and the PSC/CMR and box number information on line 2.
examples:
PSC 80
BOX 1234
or
14th MP Co.
CMR 454 BOX 4321

2) For "City" put in APO or FPO depending on your branch of service

3) On the "State" line enter the following:
For AE, use AE
For AA, use AA
For AP, use AP

4) On the "ZIP/Postal Code" line, enter the ZIP code normally used.

5) On the "Country" line, leave it as USA

6) In the "Phone Number" area, we cannot accept international numbers. We suggest you enter the phone number of a family member or friend who is stateside.

We offer all forms of shipping from all major Couriers:
- UPS (Int'l Express Only) : 3-7 Business Days
- FEDEX (Int'l Express Only) : 3-7 Business Days
- DHL (Int;l Express Only) : 3-7 Business Days
- US MAIL / PARCEL POST (Ground, Air, Express) : 3-30 Business Days

Please be specific on how you would like your product shipped. The most affordable method is PARCEL POST (Ground or Air). However, it can take anywhere from 7-30 Days for your order to arrive. Our shopping cart system is set up to provide you with a price for UPS, FEDEX, and US MAIL/PARCEL POST - all other courier options pricing will be emailed to you upon finalizing your order.

Note: Order processing time includes credit verification and time to pick and pack your order. If the merchandise is in stock, your order should leave our warehouse in 2-3 business days. If the merchandise is on backorder it may take additional time. Please reference the availability message displayed on our product pages and in your Shopping Cart that indicates the expected time to ship.

If at all possible, DO NOT ACCEPT ANY PACKAGE WHICH YOU BELIEVE TO BE DAMAGED! If there are any visible signs of damage (bent corners, damaged or crushed box, water stain, etc.), DO NOT ACCEPT THE PARCEL. Instead notify the driver that you refuse the package, because you believe the contents might be damaged. They will provide you with a Claim Form to fill out to begin the Claim procedure.

All orders are insured upon shipment with the chosen carrier for the FULL VALUE of the product. Should your package sustain damage during transit, and you were unable to refuse the shipment, or you did not realize the damage until after you opened the package, you must contact us immediately. DO NOT OPEN THE PACKAGE ANY FURTHER, and DO NOT TAKE THE ITEM OUT OF IT'S SHIPPING BOX. Once you accept and open the package, the courier company has the right to dispute and deny the insurance claim.

We will submit a claim to the package courier, on your behalf. The process takes anywhere from 2-10 weeks, depending on the value, cause, and the extend of the damage. If we feel the process is going to take more than 2 weeks, we will send out a replacement product - based on a case by case study. We cannot issue Refunds during this time, until the investigation and claim are complete. PLEASE DO NOT DISCARD the damaged parcel. The courier requires it as proof of damage, and considers it evidence. A driver will be dispatched to pick up the package for inspection. If you discard the package, you will be liable.

Refunds will be credited to the original purchasing credit card account number only. When returning items, the credit is applied at the time we receive the item(s), please allow 14-21 days' processing time.

Cancelled orders are refunded within 1-3 business days, and will appear on your statement within 7-10 business days.

We GUARANTEE all of our products 100%

In the event you are not satisfied with your order or product(s), you may return the item(s) for a refund, exchange, or credit (Except for NON-RETURNABLE items). You will need to contact our Customer Care team (866-668-1596 ext. 2), and obtain an RMA (Return Merchandise Authorization) number. Once obtained, you will need to place this number on the outside of your package in order for our shipping department to accept the package.

All returned items must be in Like-New Condition, in their original packaging, and include all instructions, warranty cards, and all manuals. Otherwise a 25% re-stocking fee will apply. Upon examination, we will contact you with the status of the return/refund.

YOU MUST CONTACT US FIRST, BEFORE RETURNING ANY ITEM/ORDER - 866-668-1596 ext. 2 or CLICK HERE.

MAIL:
BEFORE YOU RETURN ANYTHING, please obtain an RMA #, which you will need to write on the OUTSIDE of the BOX. Please call our Customer Care department to obtain your RMA # - 866-668-1596 ext. 2 - Any packages received without the RMA # not clearly marked on the outside of the box, will be refused

We will do our best to process your return quickly. Please allow 14-21 days. Refunds will be credited to the original purchasing credit card account number and/or original PayPal account only. If payment was made via Check, Money Order, or COD, please allow an additional 7-14 days for processing.

Follow these directions to return by mail:

• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• Include the packing slip (sent to you in the original shipment) with your product and indicate the reason for the return. We recommend you return items via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
• You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package.
• If you plan to mail back a computer, call Customer Care at 1-866-668-1596.
• Returns of gift with purchase items, quantity discounts and bundle purchases have specific guidelines for what your return price will be.
• Ship items to:
  1200s.com
  RMA #___________
  195 Morgan Ave
  Brooklyn, NY 11237

The following items are not refundable / returnable, unless they are in their original sealed package (unopened):

• Cartridges / Styli
• Fluids (Cleaners, Refills, etc.)
• Software (Please refer to the manufacturer's warranty)

If you receive a defect product, please contact the manufacturer of the product. We are not responsible for defective products sent by the manufacturer to our warehouse. Please fill out all necessary warranty cards, and send them in immediately to activate the Manufacturer's Warranty.

MEDIA:
(Pre-Recorded & Blank) products, such as Vinyl, CDs, DAT, MD, can only be returned if the product is damaged or defective, and you must follow these conditions:

• You must contact us within 5 days of receiving the product, that it is damaged/defective to receive your RMA number. A replacement of the same title (if available), will be mailed out to you within 48 hours. Otherwise, we will extend Credit of the same value only.
• The following constitutes a Defective/Damaged Record or CD:
  - Warped or Bent
  - A Scratch that affects the product from playing properly.
• If the product is broken or cracked in any way, and appears to have been damaged in Transit, that is a claim that must be made to the Package Courier. Please contact us immediately to begin a claim.